Lead a remote team of 10-12 Account Managers serving SMB Food & Beverage merchants to drive revenue expansion, software adoption, and churn reduction. Coach and develop the team through structured 1:1s, pipeline reviews, and performance cadences, partner cross-functionally to resolve escalations and surface merchant insights, support OKR execution and program improvements, and act as senior escalation for high-impact merchant situations. Moderate travel (~quarterly) required.