Lead cross-functional efforts to ensure client support meets or exceeds expectations. Manage escalations, align Sales/CS with Support, standardize reporting and metrics, recommend process improvements, and use data-driven insights to improve customer experience and meet SLAs.

The SVP will lead and transform Navan's global customer service operations, focusing on strategy, technology deployment, and building high-performing teams to enhance customer satisfaction and operational excellence.

Support travelers' needs by providing exceptional travel assistance, managing bookings, and ensuring customer satisfaction through effective communication.