Own partner onboarding and early adoption for MSP partners: drive setup, monitor license deployment and health, provide training and escalation, coordinate with technical teams, support renewals, and iterate on processes to improve partner outcomes and time-to-value.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.