Top Customer Success & Experience Jobs in Chicago, IL

The Principal Engagement Manager will oversee key customer initiatives, managing projects and cross-functional teams to drive customer outcomes while integrating AI solutions.

The role involves supporting sales as a technical expert, leading workshops, answering queries, and providing feedback on product enhancements while achieving sales goals in the higher education sector.

The role involves designing and implementing user experiences on the ServiceNow platform, leading workshops, and ensuring customer satisfaction while using UX and Design Thinking methodologies.

The Principal Technology Consultant will guide clients in leveraging ServiceNow for customer workflows, focusing on configurations, process improvement, and integration of AI into their business operations. Responsibilities include conducting workshops, advising on best practices, and hands-on development on the ServiceNow platform.

The Solution Consulting Director leads technical and people management for the Enterprise Architects organization, developing standards and enabling high-quality solutions across strategic accounts, while partnering with sales leadership.

The Senior Solution Architect will provide consultation for ServiceNow Workflow Solutions, support pre-sales activities, interact with senior leadership, and design solutions while mentoring others in the ServiceNow delivery team.

As a Senior Engagement Manager, you will manage cross-functional projects, influence customer strategies, provide updates, mentor team members, and drive solutions.

As a Sr Services Executive, you will drive services sales for customers, ensuring successful product adoption and achieving business outcomes through consulting and training.

The Global People Employee Experience Director coordinates cross-journey design standards, integrates insights and UX into delivery, scales platform capabilities, and drives alignment across functions to enhance employee experience.

The Principal Platform Architect provides technical advisory for the ServiceNow platform, ensuring best practices in strategy, governance, and technical health to improve customer outcomes.