Top Customer Success & Experience Jobs in Chicago, IL

Own onboarding and implementation for SMB and Mid‑Market customers, drive product adoption and training, monitor account and product health, provide level‑1 support, run utilization syncs, support QBRs and renewals, build deep product expertise, and advise customers on AEO/GEO/AI search visibility while partnering cross‑functionally to deliver a seamless customer experience.

Serve as a trusted advisor to enterprise customers: lead onboarding and implementation, drive platform adoption and training, manage project plans and business reviews, monitor engagement and risks, support sales with demos and discovery, and advise on AEO/GEO and AI search strategies to optimize employer brand visibility.

Own onboarding and implementation for SMB and Mid-Market customers, drive product adoption and training, monitor account health, provide level-1 support, run utilization syncs, and partner with Account Management, Sales, Product, and Support to ensure renewals and customer success.

Serve as trusted advisor for enterprise customers of an AI employer intelligence platform. Lead onboarding, implementation, training, and adoption. Build project plans, run business reviews, monitor engagement and risks, and identify expansion opportunities. Partner with Sales, Product, Support, and Marketing to drive ROI and support renewals and pre-sale activities.