Top Customer Success & Experience Jobs in Chicago, IL

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.

Lead and grow a customer support team to deliver excellent multichannel CX. Own onboarding, training, performance measurement, process optimization, cross-functional feedback to product and partners, and vendor coordination to scale support operations.

Serve as the primary client contact for key accounts: run meetings, manage projects (catalog updates, campaigns, onboarding), analyze account performance, deliver data-driven reports and presentations, coordinate with product/engineering, and cultivate client relationships with occasional travel for events.

The Vet Clinic Retention Associate engages with veterinary professionals to strengthen relationships, handle concerns, and enhance user engagement with Vetcove's platform through outreach and education efforts.