Top Customer Success & Experience Jobs in Chicago, IL

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.