Manages a portfolio of technology service customers, leading onboarding, adoption, account relationships, customer health monitoring, reporting, renewals, and retention initiatives. The role coordinates with internal teams, resolves escalations, gathers feedback, identifies growth opportunities, and supports continuous service improvement. It requires managing enterprise accounts, tracking KPIs, using customer and reporting systems, and traveling up to 10% during peak periods.

Leads the Customer Success and Renewals organization, defining strategy for adoption, retention, forecasting, expansion, and customer outcomes. Manages financial and operational KPIs, renewal performance, AI and digital adoption, customer segmentation, cross-functional partnerships, and talent development. Serves as a subject matter expert and executive-level leader while coaching managers and teams, improving processes, and aligning sales, finance, partners, and customer success activities.

Manages a portfolio of technology service customers, leading onboarding, adoption, account communications, performance monitoring, reporting, issue resolution, retention, renewals, and growth support. The role maintains customer relationships, tracks health and KPIs, coordinates internal teams, gathers feedback, identifies improvement opportunities, and supports fleet sustainability recommendations. It also uses Salesforce, Power BI, Excel, and other systems for account management and reporting.