Conduct customer-centered UX research across product discovery, design validation, and adoption. Plan and execute qualitative and quantitative studies, including usability testing, concept testing, surveys, and participatory design. Synthesize customer insights, personas, journeys, task analyses, and data into actionable recommendations. Partner with product managers and designers to influence product strategy, roadmaps, and feature direction across enterprise software products.

Lead product design for large-scale content experiences, owning information architecture, cross-property content consolidation, and AI-mediated retrieval. Collaborate with product and engineering, synthesize research into design direction, present to senior stakeholders, and maintain design quality across parallel workstreams using scalable design systems and Figma.