Lead AI-native product design for Apollo's Extension and Admin surfaces. Collaborate with PMs, engineers, and AI teams to prototype, test, and ship explainable, trustworthy LLM-driven experiences. Contribute to the design system in Figma, run user research and experiments, and ensure cross-surface consistency and high-quality execution.

Lead and execute mixed-methods user research—usability tests, interviews, surveys, ethnography—synthesizing insights into actionable recommendations, personas, and journey maps. Collaborate with PMs, designers, and engineers, mentor junior researchers, and apply AI and prototyping to accelerate analysis and drive product improvements within a fast-paced, agile SaaS environment.