Top Engineering Jobs in Chicago, IL

Designs and operates ServiceNow platform services and developer productivity tooling. Builds reusable CI/CD modules, automates provisioning and compliance, hardens pipelines with security controls, improves observability, and leads migrations/upgrades and incident response. Documents standards and runbooks, mentors engineers, and supports critical escalations to shorten delivery lead time and improve reliability.

Lead a team delivering and operating the enterprise ServiceNow platform: execute roadmap, manage integrations and automation, ensure platform reliability, resolve incidents, enforce governance, drive adoption, and partner with engineering and business stakeholders to improve workflows and outcomes.

Lead and grow an end user technology engineering team to design, implement, secure, and support corporate and retail end-user devices and management tools. Own tooling (Intune, SCCM, JAMF, Defender, Zscaler, Citrix, AVD), troubleshooting, vendor liaison, incident escalation, and drive service improvements using ITIL and metrics to enhance customer experience.

Provide 3rd-level support and engineering for end-user compute and mobile devices. Design and document setup, installation, patching, and support processes. Test and deploy Intune/Autopilot/Azure Virtual Desktop solutions, troubleshoot endpoint management issues, collaborate with architecture and support teams, and manage supplier performance to meet service targets.