Top Operations & Support Jobs in Chicago, IL

Provide Tier 1 support across phone, email, chat, and ticketing systems. Troubleshoot standard issues, document interactions, escalate complex problems, coordinate with internal teams, and deliver one-on-one training. Maintain customer records using security processes and contribute to high-quality customer experiences while working flexible schedules.

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.