Manage and improve IT asset and configuration management processes, ServiceNow Asset Management, and the CMDB. Ensure data integrity, governance, compliance, and service visibility across global technology teams. Coordinate major incident restoration, provide 24x7 on-call support, lead post-incident reviews, and support problem management. Act as backup Change Manager, develop KPI dashboards, analyze performance metrics, and present recommendations to stakeholders. The role requires collaboration across global regions and at least three days per week onsite in Chicago.

Leads the firm's derivatives operations function, overseeing futures, options, clearing, allocations, physical delivery, lifecycle events, exceptions, and operational controls. Manages and develops teams, ensures regulatory compliance and risk mitigation, drives automation and process improvements, analyzes performance metrics, leads technology and organizational change, and collaborates with clients, risk, compliance, technology, exchanges, and clearing organizations.