Manage daily equity clearing operations, including client queries, trade instructions, amendments, corrections, and non-standard requests. Review processes, identify operational risks and bottlenecks, recommend efficiency improvements, and develop process documentation. Research new client products, collaborate with internal and external stakeholders, and work rotating coverage hours. The role requires attention to detail, strong communication, analytical ability, and proficiency with Microsoft Office.

Manage and improve IT asset and configuration management processes, CMDB data quality, governance, and ServiceNow capabilities. Ensure compliance with ITSM standards, regulations, and internal controls. Develop KPI dashboards, analyze performance metrics, recommend improvements, and present findings to stakeholders. Partner with global technology teams across North America, Europe, and Asia-Pacific to improve service visibility, operational reliability, and asset data integrity.