Provides onsite IT and telecommunications support for regional hotels, including installing, diagnosing, repairing, maintaining, and upgrading hardware. Troubleshoots technical issues, supports hotel systems such as POS, networks, parking, door locks, PBX, and PMS, and collaborates with field IT teams. Participates in hotel openings, technology upgrades, and related projects. Requires flexible scheduling and approximately 20% travel.

Provides administrative support for hotel department operations through word processing, data entry, filing, copying, telephone and email communication, correspondence management, guest interactions, travel booking, and special project assistance. The role is on-site and supports department managers while contributing to a positive hospitality experience.

Supports Hilton’s Groups, Meetings & Events solutions through system and process support, auditing, quality assurance, UAT and regression testing, troubleshooting, governance, documentation, and corrective actions. The role identifies risks and data issues, resolves complex escalations with hotel and corporate teams, improves system integrity and user experience, and guides analysts. It requires hospitality or travel experience, Delphi.fdc and MeetingBroker expertise, business operations support experience, Microsoft Office proficiency, and up to 20% travel.