The Sr. Service Delivery Manager manages client relationships and operational performance, ensuring quality service delivery and client satisfaction. This role involves strategic planning, client engagement, and collaboration with internal teams.

The Subject Matter Expert will provide expertise in trading workflows and FIX protocol, developing product solutions, executing test plans, and mentoring junior team members.

Own third-party interface queries and break resolution, review daily/monthly activities, investigate reconciliation issues, design interface workflows with internal and external stakeholders, and drive process improvements while strengthening client and vendor relationships.