Coordinates day-to-day workplace operations for the Chicago office, including purchasing, office supplies, lunch and snack programs, guest reception, mail and deliveries, events, vendor and building communications, facilities support, inventory, and expense tracking. The role keeps the office organized, stocked, welcoming, and functional while serving as the primary point of contact for workplace questions and logistics.

Own and resolve customer technical support cases across FloQast’s accounting platform and integrations. Troubleshoot software issues, perform backend configurations, data transformations, migrations, and account-data updates. Use logs, session replay, developer tools, and internal systems to diagnose problems across L1–L3 cases. Build product expertise, document solutions, collaborate cross-functionally, support special projects, and contribute to product feedback and knowledge-base content.