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Top Operations & Support Jobs in Chicago, IL
Fintech • Payments • Software
Provide technical support for Flywire's SFS, eStore, and TPI products: manage tickets, troubleshoot web and command-line issues, research root causes, escalate to engineering, communicate with clients, and maintain/automate TSE knowledge and workflows using AI tools.
Top Skills:
ClaudeClaude CodeConfluenceGoogle GeminiHTTPJavaJIRALookerMySQLNotebook LmRegexSaas Web ApplicationsSftpSumologicZendesk
Fintech • Payments • Software
First-line technical support for hospitality/e-commerce customers: triage and resolve high-volume tickets via Zendesk, troubleshoot using logs/DataDog/browser dev tools, escalate with replication steps, write SOPs/knowledge articles, and collaborate with Tier-2 and Engineering to close issues.
Top Skills:
Browser Developer ToolsConfluenceDatadogEpayEsignInternal Monitoring DashboardsJIRAPdf Conversion ToolsPmsZendeskZendesk ExploreZendesk Help Center
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