Top Operations & Support Jobs in Chicago, IL

Leads support center specialists by providing real-time guidance, resolving escalated accountholder issues, coaching and training team members, monitoring service and quality goals, and supporting performance reviews. The role also tests new products and software, updates policies and training materials, answers client inquiries, improves service efficiency, and manages special projects. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. CT, with seven weeks of training.

Provides advanced, multi-channel support to retirement and wealth accountholders through email, chat, voice, and text. Resolves escalated and complex account issues, explains processes and next steps, collaborates with internal departments, and supports account and investment inquiries. Mentors new specialists, assists with training and new tools, contributes to policies and procedures, participates in pilots and UAT, and serves as a subject matter expert.

Provides technical and functional administration for the NICE CXone contact center platform. Responsibilities include configuring IVR workflows, users, campaigns, skills, and dashboards; integrating CXone with external systems; troubleshooting application and telecom issues; monitoring support queues; managing incidents and vendors; documenting processes; supporting testing and releases; analyzing interaction data; and training internal teams. The role also focuses on system reliability, compliance, security, performance, continuous improvement, and business-unit support.

Supervise a high-volume health and benefits support team serving HSA, FSA, HRA, COBRA, and commuter account holders. Coach employees, monitor service levels and quality KPIs, manage workflows, handle escalated issues, and collaborate with Product, Sales, Technology, Training, Quality, Talent Acquisition, and HR. The role includes recruiting, performance reviews, compliance training oversight, employee relations support, occasional escalated calls, and Saturday shifts based on business needs.

Provide high-volume phone, email, and chat support for HSA/HRA/FSA and commuter accounts; resolve member issues using digital workflows and internal teams, protect sensitive data, meet quality standards, and complete mandatory paid training with an 85% product exam pass requirement.

Open general application for Inspira Financial where candidates can submit resumes for unspecified roles. Describes remote-state eligibility, in-office expectations for nearby employees, E-Verify/work authorization, company mission, and benefits. Encourages diverse applicants and highlights compensation varies by location, skills, and experience.