Leads a specialized Delivery team supporting client implementations, data mapping, data ingress, and engagement services. Manages team performance, workload allocation, service quality, contract compliance, escalations, and client issue resolution. Builds and improves operational processes, drives service recovery, supports continuous improvement, and fosters employee engagement. The role also partners cross-functionally on capacity planning, organizational design, and strategic business objectives across healthcare-related client services.

Provides frontline technical support for SaaS platform users by diagnosing access, configuration, integration, API, EMR, and FTP issues. Responsibilities include troubleshooting, ticket documentation, system validation, escalation, cross-functional collaboration, and maintaining knowledge resources. The role requires clear communication, structured support workflows, and basic technical knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Partners with North American sales leadership to optimize revenue performance through forecasting, pipeline analysis, territory and quota planning, GTM strategy, deal reviews, and process improvement. The role monitors account progression and win-loss trends, drives adoption of sales tools and operating rhythms, and collaborates with Finance, Marketing, Enablement, Deal Desk, and Legal. It requires advanced analytical skills, Salesforce reporting, data visualization, and extensive software industry experience.