Top Operations & Support Jobs in Chicago, IL

Provides first-level IT support for hardware, software, account access, VDI applications, network connectivity, and user issues. Responsibilities include documenting and prioritizing ServiceNow tickets, troubleshooting and escalating complex problems, resetting passwords, provisioning applications, updating knowledge articles, and communicating clearly with non-technical users. The intern works in a hybrid environment while gaining practical desktop engineering and technical support experience.

Supports OCC’s Enterprise Technology Solutions Knowledge Continuity initiative by assessing knowledge risks, identifying subject matter experts and single points of failure, drafting and organizing knowledge assets, validating documentation readability, tracking action items and metrics, maintaining meeting records, and participating in Jira-managed Agile sprints. The intern collaborates with the Knowledge Management team in a compliance-driven environment focused on documentation accuracy, governance, findability, and knowledge transfer.

Year-round intern supporting Agile Management Solutions through Jira automation inventory and cleanup, ticket-volume analysis, workflow governance, and ServiceNow/Confluence integration discovery. The role develops skills in JQL, data analysis, information governance, enterprise systems integration, documentation, change management, and technical presentations. Interns collaborate in a hybrid Chicago-based environment and present deliverables during sprint reviews.

Supports OCC clearing members with operational questions, production troubleshooting, trade and position data analysis, account updates, and issue resolution. Maintains member information in CRM systems, analyzes trends, supports testing, and contributes to procedures and job aids. The role requires strong communication, customer service, problem-solving, multitasking, Microsoft Office proficiency, and flexibility to cover shifts and overtime.

Provide day-to-day and project support for end user computing: troubleshoot desktop/mobile apps, maintain OS builds and patching, package and deploy applications, manage profiles with FSLogix, support O365 and Exchange, deploy and manage macOS/iOS with JAMF Pro, support VDI (Omnissa Horizon/AppVolumes), automate processes, own incident tickets, and provide on-call support.