Year-round intern supporting Agile Management Solutions through Jira automation inventory and cleanup, ticket-volume analysis, workflow governance, and ServiceNow/Confluence integration discovery. The role develops skills in JQL, data analysis, information governance, enterprise systems integration, documentation, change management, and technical presentations. Interns collaborate in a hybrid Chicago-based environment and present deliverables during sprint reviews.

Provides first-level IT support for hardware, software, account access, VDI applications, network connectivity, and user issues. Responsibilities include documenting and prioritizing ServiceNow tickets, troubleshooting and escalating complex problems, resetting passwords, provisioning applications, updating knowledge articles, and communicating clearly with non-technical users. The intern works in a hybrid environment while gaining practical desktop engineering and technical support experience.

Supports OCC’s Enterprise Technology Solutions Knowledge Continuity initiative by assessing knowledge risks, identifying subject matter experts and single points of failure, drafting and organizing knowledge assets, validating documentation readability, tracking action items and metrics, maintaining meeting records, and participating in Jira-managed Agile sprints. The intern collaborates with the Knowledge Management team in a compliance-driven environment focused on documentation accuracy, governance, findability, and knowledge transfer.