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Top Operations & Support Jobs in Chicago, IL
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.
Top Skills:
Call ManagementItilItsmKnowledge Article ManagementRemedySalesforceTicket Management
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The VP of Commercial Operations leads strategy and execution to enhance revenue growth through operational excellence, cross-functional partnerships, and global service standardization.
Top Skills:
Bi ToolsContact Center PlatformsCpq ToolsCrm SystemsData Analytics CapabilitiesOperational Workflow Systems
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead and coordinate a bilingual (Spanish/English) call center team, manage complex escalations, oversee daily operations and staffing, monitor KPIs (AHT, QA, adherence), deliver coaching and development, support hiring and training, and drive process improvements to ensure high-quality customer outcomes.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft Word
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.
Top Skills:
Crm SystemsHelpdesk/Ticketing SystemsIp ProtocolsLocal Number Portability (Lnp)Microsoft Excel (Pivot Tables)Microsoft OutlookMicrosoft PowerpointMicrosoft WordRoutingSalesforceSwitchingWeb-Based Portability/Order Tools
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Top Companies in Chicago, IL Hiring Operations & Support Roles
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