Top Operations & Support Jobs in Chicago, IL

Manage and optimize Ironclad and related contract management systems, including workflows, templates, approvals, integrations, data quality, reporting, and technical troubleshooting. Drive contract intake, lifecycle management, process improvement, knowledge management, training, and cross-functional legal technology initiatives. Build dashboards and support audits and special projects while partnering with Legal, Finance, Procurement, IT, and business stakeholders. The role focuses on legal operations and technology rather than substantive legal negotiation.

Support two senior engineering executives through calendar management, meeting preparation, travel and expense coordination, event planning, schedule optimization, and follow-up on action items. The role partners with executive assistants and leadership support teams, prepares documents and presentations, reconciles budgets, and handles administrative projects. Success requires strong organization, discretion, professionalism, independent judgment, adaptability, and the ability to thrive in a fast-paced company.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

Own end-to-end go-to-market motions for a product line or segment, including rollout design, enablement, field playbooks, adoption tracking, and performance analysis. Translate product and pricing inputs into actionable commercial strategies, collaborate with Product, Marketing, Sales, Legal, and Pricing, identify launch risks, and recommend improvements based on customer and field feedback.

Own and optimize top-of-funnel revenue processes, including lead routing, lifecycle management, workflow automation, attribution tracking, and funnel analysis. Partner with Sales, Marketing, Business Systems, and other teams to improve Salesforce and go-to-market tooling, maintain data integrity, manage cross-functional initiatives, and train revenue teams on process and tooling changes.