Manage and optimize omnichannel communications for members and providers across mail, fax, SMS, email, IVR, and EMR messaging. Oversee monitoring, issue resolution, regulatory updates, governance, compliance, technology enhancements, and vendor relationships. Coordinate multiple complex projects and collaborate with legal, compliance, technology, internal teams, and external vendors to ensure timely, high-quality communications in a regulated healthcare environment.

Supports client deliverables and production operations by researching and resolving job issues, maintaining ServiceNow records, scheduling jobs in Robot Schedule, performing quality assurance, managing file transfers, verifying deliveries, documenting procedures, and participating in on-call maintenance, training, and process improvement activities.

Provide high-level administrative support to the Market CEO and senior leaders, including calendar and travel management, expense reports, meeting and event coordination, preparing and distributing materials, managing confidential information, office logistics/onboarding, liaising with facilities, and other office management duties.