Owns strategy and execution for B2B post-booking lodging servicing products, including modifications, cancellations, refunds, relocations, disruption notifications, APIs, and partner self-service tools. Partners with engineering, operations, commercial, and partner teams to define requirements, roadmaps, workflows, metrics, escalation paths, and AI-assisted servicing capabilities. Focuses on reducing manual intervention, improving partner and traveler experiences, increasing self-service adoption, and lowering servicing costs.

Leads Expedia Group Advertising’s advertiser experience product strategy and roadmap across Sponsored Listing, Accelerator, and Display. Manages and develops a product management team, drives onboarding, campaign adoption, retention, cross-sell, and next-best-action strategies, and advances agentic advertising experiences. Partners with engineering, design, data science, and commercial teams to deliver customer-facing products and presents strategy and business impact to senior leadership.