Leads and develops the US Technical Delivery Manager team, oversees enterprise integration implementations from kickoff through go-live, manages escalations and delivery metrics, and standardizes implementation processes. The role partners with Sales, Customer Success, Engineering, Product, and Legal Engineering to ensure feasible commitments, successful adoption, and roadmap improvements. It remains hands-on with strategic customer projects and addresses regional data residency and security requirements.

Lead end-to-end technical implementations for enterprise customers, from project kickoff through go-live and post-rollout support. Configure SSO, document management system integrations, and API connections; manage testing, documentation, monitoring, training, and stakeholder communications. Coordinate with Sales, Engineering, and Customer Success, troubleshoot technical issues, and provide implementation insights to improve the product and future deployments.