Leads operations design and enablement for marketing systems and creative services. Owns technology delivery, automation, integrations, process standards, vendor management, studio operations support, backlog prioritization, strategic planning, and cross-functional collaboration. Partners with IT, agency leadership, clients, and external vendors to implement scalable solutions, improve workflows, manage resources, and communicate risks and progress to senior stakeholders.

Leads enterprise technology strategy, governance, portfolio management, PMO delivery coordination, vendor oversight, budgeting, risk management, and executive reporting. The role aligns technology investments with business priorities, governs initiative intake and resource allocation, manages vendor performance and escalations, coordinates cross-functional delivery, and supports operational readiness. It also builds and mentors PMO and vendor management teams, drives process improvement, and partners with C-suite stakeholders on strategic planning and transformation.

Leads a portfolio of complex corporate technology programs spanning ERP, finance, HR, infrastructure, data, analytics, and cybersecurity. Oversees budgets, roadmaps, governance, vendors, risks, dependencies, reporting, and delivery outcomes. Manages and develops Project Managers and Resource Analysts, establishes program standards, leads executive governance, and improves portfolio delivery maturity, forecasting, resource planning, and operational discipline.