Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.

Oversee high-visibility technical programs, streamline processes for product development, coordinate across teams, evaluate risks, and communicate with stakeholders.

Lead a team to design and execute scalable, compliant servicing operations programs. Own program roadmaps, KPIs, risk management, change management, training, knowledge systems, and process improvements using Lean Six Sigma. Partner with Product, Engineering, Compliance, and vendors to translate technical concepts, drive adoption, and deliver measurable business outcomes.