The role involves maintaining and operating ServiceNow's cloud network infrastructure, troubleshooting issues, managing cloud environments, and driving automation for large-scale deployments while ensuring high performance and reliability in operations.

Lead the planning and delivery of CRM projects on the ServiceNow platform, coordinating teams and ensuring alignment with business goals and best practices.

The Engagement Manager leads project delivery, ensuring on-time, on-budget performance, while managing teams, governance, and stakeholder engagement for successful outcomes.