Teams at 2020 Companies

Build and maintain scalable Microsoft Fabric data pipelines, ingestion frameworks, notebooks, and dimensional data models. Optimize Delta Lake storage, Power BI semantic models, Direct Lake performance, refresh strategies, and Fabric capacity usage. Ensure data quality, observability, SLA reliability, and scalable client onboarding. Collaborate with BI developers, analysts, and stakeholders in an agile environment while following Git, CI/CD, code review, and SDLC practices.

Manages a regional field team of Brand Ambassadors across retail markets. Responsibilities include hiring, training, coaching, scheduling, performance management, tracking merchant visits and KPIs, maintaining client and retailer relationships, meeting sales goals, managing staffing and P&L standards, and traveling extensively throughout the assigned territory.

Leads a scheduling team supporting a national field workforce. Oversees daily scheduling, workforce capacity, coverage, deadlines, KPIs, Salesforce scheduling tools, reporting, and process improvement. Coaches team members, monitors performance, identifies operational risks, and collaborates with Recruiting, Field Leadership, Payroll, and senior leadership to improve staffing alignment, scheduling efficiency, data accuracy, and client service outcomes.