Jobs at Abercrombie & Kent

Lead trade sales distribution strategy across North America; build relationships with agents, consortia, and key partners; recruit and manage two Business Development Managers; negotiate agreements and commissions; coordinate marketing and sister-brand collaboration; use data and BI to drive decisions; attend industry events; mentor team; collaborate with sales, marketing, finance, and revenue management. Extensive travel (up to 50%).

Lead global air sales, contracting, and operations: build unified air offerings and airline contracts, drive profitability and attachment to bookings, manage GDS/Amadeus integration, work cross-functionally with sales, IT, finance, and operations, and oversee air system projects and international partner relationships.

Support Travel Consultants with booking-related administrative tasks: prepare itineraries and proposals, monitor supplier confirmations, handle guest and agent communication, process payments and booking financials, maintain records, and assist with post-tour inquiries. Maintain Travel Studio profiles, create personalized documents, research pricing, and uphold service standards to improve sales conversions and operational accuracy.

Design, price, and sell custom itineraries while meeting sales goals. Manage client relationships, coordinate with DMCs and third-party suppliers, handle bookings and financials in Travel Studio/OneIs, research flights and hotels (Sabre), and collaborate internally to ensure guest satisfaction.

Design, price, and sell custom travel itineraries; meet sales goals; manage guest relationships and bookings; coordinate with suppliers and internal teams; use Sabre, Travel Studio, and CRM; research flights and hotels; handle financial booking details and post-tour issues.

Sell Abercrombie & Kent small-group programs, meet sales targets, assist guests and advisors with bookings, accommodations, upgrades and limited extensions, ensure accurate booking details, follow up on option bookings, collaborate with internal teams to finalize bookings and resolve post-tour issues, maintain product knowledge, and suggest process improvements. May require evening/weekend work and international travel.

Lead and coach a high-performing reservations sales organization to drive revenue growth, conversion, and productivity. Build a coach-driven luxury consultative sales culture, manage KPIs via CRM, implement performance management and coaching programs, partner with Marketing and HR, and use analytics to improve conversion and scalability while maintaining a premium client experience.

Lead and develop the Business Development team for Crystal and Abercrombie & Kent across the Americas. Coach and onboard team members, design call strategies and sales campaigns, standardize processes and playbooks, track KPIs and sales performance, manage escalations, and partner cross-functionally with Marketing, Inside Sales, and Operations to drive B2B revenue growth.

Support National Accounts team by coordinating partner relations, invoice processing, reporting, event logistics, and database maintenance. Assist with budget reconciliation, amenity fund posting, conference planning, and special projects while ensuring data integrity and cross-department collaboration to drive consortia and strategic account initiatives.

Sell and service Cox & Kings travel programs by designing and booking custom itineraries, managing CRM leads and inbound inquiries, meeting sales targets, maintaining product knowledge, and providing customer support from initial contact through post-travel follow-up.

Support Travel Consultants with administrative and booking tasks: create and format itineraries and proposals in Travel Studio, coordinate with guests, agents, and DMCs, monitor correspondence and mailboxes, process payments and balance booking financials, prepare personalized documents, research pricing, assist guest relations, and handle special projects to maintain service standards and drive sales.

Make outbound calls to web enquiries and database leads to qualify needs, build rapport, recommend products, warm leads, set appointments, and pass qualified opportunities to specialist consultants. Update systems accurately and support retention and outbound campaigns. Targets and commission-based incentives apply.

Provide administrative support to Small Group Journey Travel Consultants by coordinating bookings with guests, Travel Advisors and DMCs; enter guest data into reservation systems; manage payments, flight and transfer coordination, follow up on quality check and insurance reports, prepare correspondence, assist Guest Relations, and handle special projects to improve service and sales conversions.