Jobs at Abnormal Security

Build and operate secure, automated employee platform capabilities across identity, endpoints, SaaS, and collaboration. Develop automations for joiner/mover/leaver flows, device provisioning, access controls, and self-service. Integrate systems via APIs/webhooks, add telemetry and runbooks, participate in incident response and root cause analysis, and collaborate with Security, GRC, People, and IT partners to improve reliability and employee experience.

Serve as the primary technical advisor in enterprise sales cycles, leading discovery, architecture discussions, product demonstrations, competitive research, and Proof of Value programs. Translate security technology into measurable business outcomes, address email and identity security challenges, educate sales teams and partners, and guide enterprise stakeholders toward successful outcomes. The role requires expertise in SaaS security, networking, email infrastructure, identity services, modern threats, and customer-facing technical communication.

Manages and develops the SDR team by recruiting, hiring, training, setting productivity metrics, driving qualified pipeline generation, forecasting sales-qualified pipeline, and facilitating quarterly business reviews. The role establishes regional SDR strategy, enables consistent quota overachievement, and builds executive-level customer and partner relationships through consultative, value-based selling approaches.

Leads and grows a Northeast enterprise sales team, recruiting and developing sellers, driving pipeline generation, account strategy, forecasting, channel partnerships, customer expansion, QBRs, and complex executive-level sales. Owns regional revenue execution and personally supports high-value enterprise deals with CISO, CIO, and CTO stakeholders.

Manage national, regional, and MSSP channel partnerships across the US. Drive partner-sourced pipeline and bookings, recruit and enable partners, develop account plans, coordinate demand generation, align regional sales teams, and maintain executive relationships. Lead partner training, advocate for partner needs, support co-marketing and certification initiatives, and improve channel operations knowledge. The role requires strong communication, organization, cross-functional collaboration, strategic relationship management, and structured channel methodology experience.

Leads and grows a regional enterprise sales team, including recruiting, coaching, pipeline generation, forecasting, account strategy, channel development, and performance management. Partners with Sales Engineering and customers to drive product validation, retention, expansion, and referrals. Personally engages senior executives and closes complex enterprise deals, including transactions exceeding $1 million, while ensuring disciplined execution against revenue and productivity goals.

Partner with Marketing to lead budgeting, forecasting, and financial analysis. Build scenario-based models, deliver budget-vs-actual reporting, identify cost optimization, and provide data-driven recommendations to senior leadership using AI and automation tools.

Serve as the primary technical advisor in mid-market and enterprise sales cycles. Lead discovery, architecture discussions, product demonstrations, competitive research, and Proof of Value programs. Translate security technology into measurable business outcomes, address technical objections, educate stakeholders and partners, and support AI security solutions across email and identity. The role requires expertise in SaaS security, email infrastructure, networking, identity, threat detection, and customer-facing technical communication.

Own Salesforce CPQ configuration, quote-to-cash workflows, contract and e-signature integrations, and end-user support. Manage Salesforce request intake by gathering requirements, scoping complexity, creating actionable tickets, and routing or prioritizing work. Resolve low-complexity configuration requests, improve documentation and requirements processes with AI-assisted tools, and collaborate with Sales Operations, Marketing Operations, and RevOps stakeholders.

Own the global renewals strategy, operating model, revenue retention, forecasting, and expansion motion for a B2B SaaS cybersecurity platform. Lead and develop the renewals organization, establish segmentation and playbooks, manage renewal negotiations and escalations, monitor retention metrics, improve forecast accuracy, and partner with Customer Success, Sales, Operations, and Finance. Build scalable processes and leverage AI tools to improve renewals and post-sales performance.

Administer Salesforce by managing the ticket queue and backlog, prioritizing requests, and delivering declarative solutions using Flow, validation rules, layouts, record types, permissions, reports, and dashboards. Support Sales and Marketing Operations stakeholders with campaign infrastructure, lead and contact routing, and end-user assistance. Document requirements, use AI-assisted tools, monitor backlog metrics, communicate timelines, and escalate development, security, or integration needs.

Build end-to-end fullstack features for Threat Narrative and Email Details, implementing backend APIs, data models, and React/TypeScript UIs. Integrate GenAI/LLM systems to generate explainable narratives, own SLAs/SLOs and observability, participate in design/code reviews, and collaborate with product and cross-functional partners to improve detection explainability and customer-facing experiences.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

The Sales Development Representative will initiate contact with potential clients, identify needs, and qualify leads, aiming to meet sales targets while collaborating within a sales team.

Own the full-cycle sales process for mid-market cybersecurity customers, from prospecting and pipeline generation through contract closure, renewals, and expansion. Manage a defined territory, exceed new ARR quotas, qualify customer needs, present ROI-driven value, and collaborate with Sales Engineering, Product, Marketing, and Customer Success. The role requires disciplined selling, effective stakeholder engagement, and comfort working in resource-constrained environments.

Lead and expand an enterprise sales team, develop strategies for growth, manage key metrics, and close complex deals with executive stakeholders.

The Transformation Strategy Manager leads AI-driven process redesign, translating transformation strategies into requirements, managing initiatives across functions, and owning performance analytics to ensure successful adoption and measurable impact.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Own outbound field motion for Identity Threat Protection launch, validate messaging in live deals, synthesize field intelligence into product recommendations, run adoption diagnostics, and provide technical escalation support for complex identity situations.