Teams at Absorb Software

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Build an AI-enabled B2B demand generation channel from the ground up. Own audience and signal identification, messaging, offers, outreach, tooling, experimentation, automation, pipeline measurement, and Sales handoff. Partner with AI and analytics teams on data, scoring, and automation capabilities. Evaluate build-versus-buy platforms, maintain deliverability and compliance, and scale repeatable programs that generate incremental commercial impact.

Manage strategic customer accounts by building relationships with senior decision-makers, creating account plans, and driving upsell and cross-sell opportunities. Partner with internal leadership, solutions engineering, account development, customer success, and technology teams to execute expansion plans from discovery through close. Monitor pipelines, mitigate churn, demonstrate LMS functionality, provide pricing, track competitors, and report account activity. The role is fully remote-first and requires business travel when needed.