Teams at Addium, Inc.

Provides technical customer support for AQUALAB instruments, software, connectivity, service requests, and self-service tools. Manages cases in Salesforce, troubleshoots issues, documents resolutions, coordinates escalations with internal teams, supports customer onboarding, and addresses shipping, repairs, and receiving concerns. The role also identifies recurring issues, recommends process improvements in Salesforce and NetSuite, and builds product expertise through ongoing training.