Teams at AI Acquisition

Manage an established portfolio of legacy clients, driving retention, growth, and expansion. Audit account health, conduct strategic check-ins and workshops, advise business owners on offers, funnels, sales, prospecting, closing, fulfillment, and AI adoption, identify upsell opportunities, resolve issues, coordinate cross-functionally, and document account activity.

Own a portfolio of active clients across onboarding, growth, scale, and at-risk stages. Diagnose blockers across offers, funnels, campaigns, sales, and fulfillment; manage expectations; resolve escalations; conduct workshops and calls; identify upsell opportunities; and maintain accurate account documentation. The role requires consulting business owners, understanding B2B lead generation and payment flows, handling difficult conversations, and operating autonomously in a fast-moving, AI-focused environment.

Own at-risk customer relationships involving dissatisfaction, disengagement, cancellations, refunds, and lost confidence. Investigate customer journeys, diagnose root causes, troubleshoot issues, lead de-escalation and recovery conversations, coordinate cross-functional resolution, and maintain customer ownership through completion. The role requires consultative communication, sound commercial judgment, accurate documentation, and the ability to identify recurring retention issues and recommend improvements.