Jobs at Airbnb

Build and maintain Airbnb’s cloud infrastructure platform, including developer APIs, CLIs, Kubernetes automation, service provisioning, autoscaling, multi-region capabilities, and AI-native agent workflows. Improve platform reliability, security, scalability, and developer experience; contribute to open-source infrastructure projects; debug production issues; and collaborate with engineering teams across Airbnb.

Leads Airbnb’s business technology enablement and enterprise AI transformation for non-technical functions. Owns multi-year AI strategy, adoption and impact measurement, technology roadmaps, operating models, governance, and executive alignment. Simplifies the business technology landscape, pilots AI solutions, establishes quality and security standards, and transitions successful solutions to product owners. Manages external partners and a globally distributed multidisciplinary organization while developing senior talent, accountability mechanisms, and reusable technology adoption patterns.

Lead advanced analytics for Airbnb’s host incentive programs. Own measurement strategy, design and analyze experiments, apply statistical and causal methods, develop metrics and reporting tools, and analyze complex datasets. Partner with Operations, Data Science, Finance, and Product leaders to deliver actionable insights, evaluate incrementality and ROI, and guide program decisions. Present recommendations to senior stakeholders and use AI-assisted analytics to automate repetitive work.

Leads copy and narrative development for high-impact integrated campaigns across social and traditional media. Partners with art directors, strategists, producers, brand teams, agencies, and leadership to develop culturally resonant concepts and execute them with exceptional craft. Responsibilities include translating brand and product stories into compelling copy, maintaining voice consistency across channels, directing production quality, and using AI creative tools to accelerate ideation. Requires strong conceptual, strategic, presentation, collaboration, and hands-on execution skills.

Lead visual concepting and execution for integrated global brand campaigns across social and traditional media. Partner with copywriters, strategists, producers, brand teams, and creative leadership to develop culturally resonant ideas, maintain visual craft, direct production, and deliver high-quality work efficiently. Use AI creative tools and modern digital workflows to accelerate ideation and iteration while shaping consistent storytelling across channels.

Leads Airbnb’s public policy, government relations, and advocacy campaigns across Oregon and Washington. Develops strategies influencing local and state regulations, builds relationships with officials and stakeholders, analyzes legislation, represents Airbnb in meetings and events, manages consultants and agencies, and coordinates cross-functional initiatives. The role requires strong lobbying, communication, analytical, project management, and stakeholder engagement skills, along with regular travel throughout the Pacific Northwest.

Own and administer Airbnb’s enterprise Atlassian platforms, including Jira Software and Jira Service Management. Lead Jira Data Center-to-Cloud migrations, design workflows and service-management configurations, improve security and access governance, and build automation, analytics, integrations, and Forge applications. Configure Rovo AI capabilities, lead UAT and Agile workstreams, document operational procedures, partner with stakeholders on technical solutions, and provide on-call escalation support.

Lead the strategy, roadmap, and evolution of Airbnb’s third-party supply integration platform. Build and mentor a high-performing engineering team, guide technical and AI direction, deliver enterprise-scale integrations, and collaborate with Product, Data Science, Business Development, senior leadership, and external partners to ensure reliable, scalable platform performance.

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.

Lead the technical direction, design, development, and operation of Airbnb’s large-scale Observability platform. Build distributed systems for metrics, logs, traces, querying, anomaly detection, and telemetry cost management. Scale high-throughput pipelines, improve reliability and performance, guide build-versus-buy decisions, mentor engineers, contribute to open source, and help teams self-serve production debugging while collaborating across infrastructure and product teams.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Lead cross-functional initiatives to drive regional business objectives for the Americas. Own conception, execution, and measurement of growth and optimization programs; run business operations meetings; analyze data to surface insights and recommendations; present performance narratives to senior leaders; partner with product, marketing, legal, and operations to scale global initiatives.

Lead Airbnb’s community policy strategy, focusing on anti-discrimination and safety. Develop scalable policy frameworks, guide implementation, evaluate effectiveness through data and research, and advise leadership on time-sensitive trust and safety issues. Partner cross-functionally with Operations, Legal, Product, Communications, Public Policy, Design, and Supply teams to address complex risks and improve experiences for hosts and guests globally.

Lead and scale Airbnb’s US and Canada influencer affiliate program, managing influencer relationships, recruitment, onboarding, content, payments, campaigns, budgets, reporting, and ROI. Develop editorial calendars and marketing briefs, collaborate with media and cross-functional teams, amplify influencer content through paid social, pilot new growth tactics, and present performance insights and recommendations to leadership.

Owns monthly intercompany and consolidation accounting, including journal entries, reconciliations, funding, settlements, foreign currency adjustments, and eliminations. Partners with Treasury, Tax, and Finance teams to resolve imbalances, support audits, improve controls, automate close processes, and maintain audit-ready documentation. Requires flexibility during month-end close and collaboration across global entities.

Build backend services, APIs, data systems, metrics, recommendations, and reporting features for Airbnb’s payments and Earnings Dashboard products. Translate product, compliance, and regulatory requirements into reliable code; improve performance, conversion, engagement, and availability; implement experimentation and observability; and collaborate with Product, Design, Data Science, Finance, Legal, and engineering teams.

Lead strategic finance and analytics for Airbnb’s Membership program. Build financial models, business cases, ROI frameworks, forecasts, KPIs, and performance reporting to guide investment decisions. Analyze large datasets, evaluate program economics, and translate insights into executive-ready recommendations. Partner with product, business operations, analytics, data science, and finance leaders to shape growth strategies, establish analytical foundations, and drive alignment in an ambiguous, fast-paced environment.

Leads large-scale business process improvement initiatives across Community Support, using Lean Six Sigma, systems thinking, process simulation, statistical controls, AI prototyping, and workflow automation. Designs measurable, AI-ready processes, partners with Product, Engineering, Data, and Operations, drives change adoption, develops team capabilities, and communicates outcomes to senior leadership. The role requires extensive process improvement and customer support operations experience, advanced analytics, and up to 20% travel.

Leads large, cross-functional business process improvement initiatives for Community Support. Responsibilities include process analysis and design, Lean Six Sigma improvement, AI readiness and automation, process simulation, KPI and statistical control implementation, change management, and transition of solutions to operations. Partners with Product, Engineering, Data Analytics, Policy, and Operations teams to deliver measurable improvements in efficiency, customer experience, and process quality.

Build and scale Airbnb’s AirChatUI AI prototyping harness and native macOS/iOS applications. Lead architecture and implementation across web prototyping, iOS deployment, AI agent integrations, AirChat tooling, and Kyber platform integration. Develop declarative UI features, collaborate with infrastructure, product, security, and design teams, and establish scalable iOS patterns. Enable designers and product managers to create production-oriented prototypes while maintaining quality, accessibility, performance, availability, and release standards.