Jobs at Airbnb

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Design, implement, maintain, and debug high-scale distributed systems supporting Airbnb’s application platform. Build reliable production services, improve performance and observability, create rollout and testing plans, participate in on-call, support other engineers, and collaborate across product and infrastructure teams. The role also involves technical design communication, architecture discussions, post-mortems, code reviews, and evaluating AI technologies and LLM-powered engineering tools.

The HR Generalist partners with business leaders, managers, employees, Talent teams, and HR centers of expertise to deliver employee experience programs and resolve people matters. Responsibilities include employee relations, manager coaching, talent and compensation cycles, investigations, workforce insights, KPI tracking, HR data maintenance in Workday, employment compliance, and organizational planning. The role supports global teams, promotes diversity and belonging, and provides strategic and operational HR guidance across the employee journey.

Analyze frontline operations performance across specialists, queues, vendors, and sites. Identify root causes behind SLA, AHT, accuracy, and utilization changes; quantify impacts; monitor emerging issues; and provide actionable recommendations to operations leadership. Define requirements for specialist metrics and dashboards, collaborate with analytics and support teams, explain findings in business reviews, and use AI analytics tools to accelerate investigations.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Provides hands-on technical leadership for foundational data engineering and analytics engineering. Owns multi-year data architecture, production pipelines, dimensional models, and trusted metrics spanning cloud costs, traffic, infrastructure, and AI usage. Designs new datasets integrating cost, utilization, performance, and reliability signals; establishes standards, coaches engineers, aligns stakeholders, and drives adoption across Infrastructure, Finance, Data Science, and Product Engineering.

Manage full-cycle recruiting for sales, business development, partnerships, and corporate functions. Build diverse candidate pipelines, partner with hiring managers on strategy, guide interview and selection processes, deliver high-touch candidate experiences, track recruiting data, and close exceptional talent in a high-volume environment.

Lead strategy and business operations programs for Airbnb’s Services & Membership team. Develop growth strategies, analyze marketplace performance using SQL, Excel, and Tableau, identify and test growth opportunities, build decision-support tools, and partner with product, marketing, data science, finance, and partnerships teams. Manage complex cross-functional workstreams, communicate business performance, and scale successful initiatives across geographies.

Lead strategic finance and analytics for Airbnb’s host acquisition efforts. Own forecasting, goal setting, funnel and vendor performance analysis, sales operations optimization, and marketing investment allocation. Translate complex data into financial and strategic recommendations for senior leaders, influencing decisions on lead generation, channel efficiency, supply growth, and resource allocation.

Leads product strategy for developer productivity platforms and end-to-end engineering workflows. Defines the product vision, roadmap, metrics, instrumentation, and success criteria; improves developer experiences across infrastructure, reliability, security, and developer tooling. Creates PRDs and BRDs, aligns cross-functional teams, influences roadmaps without direct authority, and delivers scalable platform solutions for technical users.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Leads advanced analytics for Airbnb’s Community Blueprint Quality team. Responsibilities include diagnosing customer experience issues, designing experiments, applying causal inference, developing metrics, using LLMs to analyze unstructured data, building dashboards and analytical artifacts, and translating complex findings into recommendations for senior leadership. The role partners cross-functionally with Product, Engineering, Data Science, Data Engineering, Operations, and Finance.

Lead marketing analytics for Airbnb’s loyalty and community pilot, designing experiments, measuring incremental impact, analyzing customer and campaign performance, and delivering recommendations to senior leadership. Partner with Marketing, Finance, Data Science, Product, and Operations to optimize investment across growth initiatives and expand experimentation across business lines.

Design, build, and operate Airbnb’s global service mesh and network infrastructure. Responsibilities include defining mesh capabilities, improving routing, security, resilience, and failover, establishing SLOs, leading incident and change management, mentoring engineers, coordinating cross-functional infrastructure initiatives, and optimizing capacity, reliability, and cost for large-scale distributed systems.

Own Airbnb’s Workday integration architecture, technical strategy, and production reliability across global HR, payroll, benefits, and employee systems. Build complex Workday integrations, payroll interfaces, Extend applications, and AI-enabled MCP tooling. Establish security, observability, governance, deployment, and compliance standards while managing release cycles and technical debt. Serve as the technical authority, mentor engineers, lead architectural decisions, and partner with HR, security, privacy, finance, enterprise architecture, and vendors.

Own the end-to-end demand strategy for Airbnb Experiences across guest lifecycle, CRM, email, push, editorial content, and referrals. Define roadmaps, audience segmentation, testing frameworks, automation, success metrics, and content-to-conversion measurement. Partner with Growth Marketing, Product, Engineering, Brand, Creative, and external vendors to execute strategy and influence roadmap priorities. The role requires senior-level ownership of business outcomes, analytical decision-making, and cross-functional leadership in a matrixed environment.

Lead strategy, roadmap, prioritization, and execution for Airbnb’s community experience support platforms. Define measurable objectives, align senior stakeholders, manage the product backlog, evaluate competitive landscapes, and collaborate with engineering, design, marketing, analytics, and cross-functional teams to deliver scalable guest and host support experiences.

Lead product analytics for Guest or Host App: analyze large datasets, design and evaluate experiments, build metrics and reporting tools, apply statistical and causal methods, partner cross-functionally, present insights to stakeholders, and leverage AI to automate tasks.