Teams at Airbnb

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.