Teams at Akamai Technologies

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Lead reliability for a serverless AI inference platform: own observability and SLO/SLI frameworks, build automation and tooling, manage incidents and on-call, define deployment safety (canaries, rollbacks), influence architecture with product teams, and mentor other SREs.

Provide strategic legal counsel on global network and infrastructure commercial transactions. Draft, review, and negotiate data center leases, colocation, bandwidth/connectivity, peering, hardware/software and cloud procurement agreements. Identify transaction risks, develop contract templates and playbooks, manage supplier relationships, support dispute resolution, and advise senior stakeholders on contracting strategy and risk management for Akamai's global platform.