Teams at Akamai Technologies

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Lead reliability, automation, and observability for high-density AI hardware infrastructure. Build Python-based IaC tooling, telemetry pipelines, Prometheus/Grafana dashboards, and AI-assisted tooling. Run 24x7 incident response, coordinate vendors and field technicians, define operational readiness, and drive post-mortems to improve uptime and performance.

Lead sales of Akamai's enterprise security portfolio across assigned Midwest accounts, develop and manage pipeline, position Zero Trust architectures, collaborate with internal security engineers and researchers, engage C-level stakeholders, and close new and expansion business.