Teams at Alliant Credit Union

Lead strategy, governance, and continuous improvement for ITSM/ITOM practices (CMDB, CSDM, ITAM, Change, Incident, Problem). Own CMDB/CSDM design and data quality, drive ITAM lifecycle controls, oversee change governance, and partner with engineering, security, and business stakeholders to implement metrics, automation, and compliance-ready processes.

Own and elevate member engagement across consumer products, set engagement strategy, and drive cross-functional execution to improve conversion and retention.

The Product Analyst analyzes member and product performance, collaborates with teams to improve products, and provides actionable insights using data.