Jobs at AlphaSense

Conduct channel and customer research by mapping expert markets, sourcing and vetting distributors and customers, recruiting experts, coordinating interviews, creating interview guides, monitoring calls, documenting insights, and maintaining compliant CRM records. The role combines investigative research, outreach, stakeholder relationship management, interview facilitation, and rapid project execution across priority industry verticals.

Conduct quality control across high-volume research projects by reviewing prompt sheets, knowledge bases, and expert transcripts. Identify quality patterns and process gaps, analyze quality metrics, recommend improvements, refine AI prompts, maintain QA documentation, and support testing of AI-driven tools and workflows.

Lead Financial Services channel research coverage across banking, insurance, and fintech. Develop coverage roadmaps, research frameworks, expert source strategies, and structured questionnaires. Guide analysts and operations teams on project feasibility, expert targeting, and quality standards. Serve as the sector domain expert, identify new companies and research opportunities, map value chains, and generate differentiated insights for investors and corporate users. Partner cross-functionally to refine research workflows and scale consistent AI-enabled primary research.

Leads the strategy, architecture, roadmap, and operations of AlphaSense’s financial systems stack. Owns quote-to-cash and revenue recognition workflows across Salesforce, Metronome, and NetSuite; oversees implementations, upgrades, integrations, internal controls, audit readiness, vendor relationships, and ASC 606 compliance. Builds and manages a financial systems team while partnering cross-functionally with Finance, Accounting, FP&A, Revenue Operations, Procurement, and IT.

Lead a global strategic client sales team serving major financial services organizations across buy-side and sell-side markets. Own aggressive revenue targets, account strategy, forecasting, pipeline development, enterprise sales execution, and team performance across NAMER, EMEA, and APAC. Build senior client relationships, coordinate cross-functional resources, support trials, strengthen brand awareness, and relay market and product needs to internal teams. The role includes regular global travel.

Own AlphaSense’s curated product experiences, including company profiles, industry profiles, monitoring, and future surfaces. Use hedge fund investment research expertise to define, test, and improve accurate, credible, AI-powered experiences. Translate buy-side workflows into product strategy, identify market opportunities, collaborate with engineering, design, search, and marketing, and drive autonomous end-to-end delivery from concept through launch and iteration.

Own G&A expense and cash flow analysis for FP&A, build driver-based financial models, support monthly close and forecasting, prepare executive and Board reporting, partner cross-functionally with Accounting and Analytics, and contribute to finance process improvements toward IPO readiness.

The Manager of Systems Strategy will oversee the operational infrastructure of the Expert Insights team, drive system strategy, manage vendor relations, and lead optimization initiatives to enhance efficiency.

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.

Lead the Desktop Software Engineering team, ensuring application reliability, managing desktop systems, and building effective endpoint engineering processes.

Lead and scale a team of account managers for large financial services clients to drive renewals, reduce churn, grow revenue, increase product adoption, forecast retention and expansion, hire and develop talent, and partner with Sales, Product, and Marketing to align customer-facing initiatives.

As a Compliance Analyst, support content generation, manage expert call transcripts, ensure compliance with legal standards, conduct research, and improve operational efficiency.

Own go-to-market positioning, messaging, campaigns, launches, competitive analysis, and customer insight programs for AlphaSense’s Expert Call Services. Partner with product, revenue, enablement, expansion, adoption, and business teams to drive awareness, cross-sell, call volume, pipeline, revenue, and product adoption. Track performance metrics and recommend improvements as the offering evolves.

Partner with Marketing and G&A leaders as a People Business Partner to drive retention, manager coaching, performance and career development, org design, headcount planning, and employee relations. Use people data to inform workforce strategy, collaborate with global People Team partners on compensation, benefits, and programs, and foster inclusive practices to improve day-to-day employee experience during growth.

Build AlphaSense’s enterprise customer education program from the ground up. Lead custom education and implementation engagements, advise clients on deployment and API-based adoption, define engagement scopes and success metrics, establish repeatable account-team processes, and demonstrate program ROI. Partner with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams to increase platform usage, integration depth, and customer value. Occasional travel supports strategic accounts and key kickoffs.

Manage and grow corporate customer relationships for a SaaS market-intelligence platform. Responsibilities include maximizing retention, driving product adoption, identifying expansion opportunities, forecasting renewals, preventing churn, conducting business reviews, engaging stakeholders, partnering with Account Executives, and sharing customer feedback internally. The role serves as the primary customer contact and advocates for both clients and AlphaSense.

Coordinates customer education initiatives across Product, Product Marketing, and Customer Education. Translates roadmap and launch updates into asset requirements, manages content across education channels, maintains templates and workflows, uses AI to automate repetitive tasks, aligns stakeholders, identifies risks, and supports deadlines and prioritization.

Supports marketing campaign execution by building and managing programs, maintaining data accuracy, cloning templates, and populating campaign information. Performs quality assurance on Marketo programs, reinforces operational standards, and creates documentation and build guides. Manages stakeholder intake, supports change-management communications, and contributes to workflow, template, and process improvements across a growing global marketing organization.

Lead and develop a team of 8–10 Account Managers responsible for renewals, retention, revenue expansion, forecasting, and strategic customer relationships. Coach team members, improve customer journey processes, reduce churn, uncover growth opportunities, and partner with Customer Success and Sales to deliver customer outcomes. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping account strategy through data-driven insights.

Manage and grow a corporate SaaS customer portfolio by driving retention, adoption, renewals, and expansion. Build relationships with users and executives, identify churn risks and growth opportunities, conduct business reviews, forecast retention, and collaborate with Account Executives. Serve as a customer advocate internally and an AlphaSense advocate externally while gathering product feedback and value stories to inform product, marketing, and sales strategies.