Jobs at Arrive Logistics

As a Coverage Specialist, you will learn logistics, secure carrier capacity, manage communication regarding shipments, and solve issues efficiently. You will engage in high-volume phone interactions and navigate the relationship between customers and internal teams.

Partner with a Sr. Product Manager to translate requirements into user stories and technical specs, run agile ceremonies, coordinate cross-functional delivery, handle support and incidents, and maintain product documentation to improve user experience.

Manage delivery-to-cash for assigned accounts: serve as primary customer liaison, ensure accurate invoicing, collect past-due payments, resolve billing discrepancies, monitor AR aging, support sales/BizDev, reconcile revenue and cash, develop SOPs, and drive process improvements to maintain cash flow and customer satisfaction.

Lead and grow an operational risk team to prevent carrier fraud, cargo theft, and operational risk. Design and improve mitigation processes, manage ticket KPIs, liaise with sales to teach risk protocols, execute stolen freight recovery with law enforcement, and oversee high-value/high-risk carrier vetting and compliance.

The Senior Software Engineer will design and execute technical solutions, oversee projects, and lead software development while collaborating with cross-functional teams to deliver quality software for Arrive's products.

The Senior Business Development Representative will prospect and acquire new clients, expand service offerings, and collaborate with teams to drive sales growth.

As a Business Development Representative, you'll manage accounts, develop customer relationships, and create customized shipping solutions while leveraging industry knowledge and collaborating with teams.

Own day-to-day drayage operations: quoting, appointment confirmation, vessel/rail and inbound container tracking, carrier selection and onboarding, terminal and empty-container management, demurrage/per diem control, document collection, supplier performance reporting, and partnering with Business Development to support growth and customer satisfaction.

As a Claims Analyst, you will manage complex cargo claims, oversee financial aspects, mentor junior team members, and optimize claims operations through strategic analysis and effective communication with stakeholders.

The Pricing Analyst will analyze market data, assist in pricing strategies, collaborate on RFP submissions, and communicate solutions to improve processes.

The Open Deck Executive Solutions Manager will develop Arrive's Open Deck mode, enhance sales rep capabilities, manage projects, and build client relationships to increase service utilization.

Handle daily client account operations including load building, appointment scheduling, shipment tracking, carrier and customer communications, resolving exceptions, and collaborating with internal teams to ensure timely, accurate deliveries and maximize profitability.

As a Carrier Account Representative, you'll build and maintain relationships with carrier partners, focusing on customer service and performance metrics while partaking in continuous learning and mentorship programs.

Lead and grow Arrive's Open Deck business by pricing RFPs/spot quotes, developing sales strategies, expanding accounts, managing day-to-day operations, tracking KPIs, and driving continuous improvement and cross-functional collaboration.

Manage Mexico cross-border customer accounts: coordinate pickups/deliveries, carrier communication, accessorials, awarded lanes, committed capacity, transloads, and KPI-driven performance to maximize profitability and continuous improvement; understand FDA and SAGARPA processes as required.

The Senior Carrier Account Representative will manage relationships with freight carriers, negotiate loads, analyze market conditions, and support customer shipping needs.

Build and maintain relationships with open-deck carriers, prospect and book loads, collaborate with Business Development, operate Accelerate and CRM, manage accounts, meet service metrics, and grow open-deck revenue.

The Business Development Representative will manage accounts, create customized solutions, communicate with customers, and develop new business in Open Deck logistics.

Build, evaluate, and deploy NLP and LLM-based systems (text classification, information extraction, retrieval/RAG). Create evaluation frameworks, golden test sets, and annotation guidelines. Analyze performance, surface failure modes, partner on production deployment/monitoring, and document best practices while collaborating with cross-functional teams.

The role involves developing account management experiences, communicating with customers, providing logistic solutions, and managing operations for Open Deck accounts.