Teams at Arrow Electronics, Inc.

Manage day-to-day sales activities and customer support for assigned accounts: prepare quotes and orders, negotiate pricing, resolve pre/post-sales issues, coordinate supply-chain tools (e-Compass, CARES), drive on-time delivery and order quality, support sales team escalations, and lead customer shortage/forecasting activities. Work with suppliers, Infosys, and internal teams to manage consignment, inventory, returns, and contract processes.

Design, develop and maintain processes and tools to meet internal and external service levels and KPIs. Provide technical support for new customer and service implementations, manage escalations, document/report key metrics, lead project teams, and mentor junior staff while working independently to resolve complex problems.

Manage and develop an inside sales team focused on strategic accounts (especially Aerospace & Defense). Drive sales strategy, recruit and coach staff, manage Opportunity Manager data, negotiate large deals, ensure customer service and profitability, and maintain compliance with export control requirements.