Teams at Associa 

Provides administrative and clerical support to Community Managers, homeowners, board members, vendors, and office staff. Responsibilities include maintaining association records, preparing meeting and disclosure packages, processing mail and documents, supporting architectural reviews and community inspections, issuing access credentials, creating homeowner communications, monitoring delinquencies, coordinating quotes and insurance notifications, processing violations, and assisting homeowners with online portals and corporate programs.

Provides strategic and operational leadership for community association management branches. Coaches Community Managers and Assistant Directors, strengthens client and board relationships, oversees performance and financial results, supports recruiting and training, resolves escalations, monitors retention and service metrics, and contributes to business development and strategic planning.

Supports community association managers with resident and homeowner inquiries, document tracking, notices, mailings, meeting preparation, database updates, access credential issuance, reception coverage, filing, and general clerical tasks. The role requires strong organization, communication, multitasking, accuracy, and proficiency with Microsoft 365, SharePoint, and OneDrive. Community management experience is preferred.