Teams at Atlas Technica

Provides dedicated onsite IT support for client users, troubleshooting Windows, Microsoft Office, Microsoft 365, endpoint, identity, and workplace technology issues. Manages support tickets, performs basic systems administration, documents resolutions, follows security and change-control standards, and escalates complex issues. The role requires strong customer service, communication, organization, and technical follow-through in a client-facing environment, with periodic travel to other Chicago-area client locations and occasional physical handling of equipment.

Provides advanced remote IT support, systems administration, infrastructure troubleshooting, and technical escalation across client environments. Administers Microsoft 365, Windows Server, identity systems, Azure, networking, virtualization, endpoint management, and cybersecurity technologies. Mentors junior engineers, resolves complex tickets, maintains documentation and change controls, supports infrastructure initiatives, and evaluates emerging technologies. The role requires remote availability during West Coast Pacific Time business hours and effective communication in a managed services environment.

Leads technical onboarding and infrastructure, cloud, networking, cybersecurity, and technology transformation projects for clients. Assesses environments, designs and implements secure solutions, develops technical plans, manages risks, troubleshoots complex issues, and communicates with stakeholders. The role also provides technical escalation support, mentors engineers, improves implementation efficiency through automation and documentation, and delivers client-facing guidance across project lifecycles.