Teams at August Health

Configure and optimize a healthcare software platform across customer implementations and live environments. Responsibilities include data conversions, document digitization, workflow configuration, troubleshooting, validation, ticket management, documentation, and coordinating with Implementation, Customer Success, Product, and Engineering teams. The role requires translating customer requirements into accurate system changes, assessing downstream impacts, managing competing priorities, and improving configuration processes and tools.

Own account strategy, renewals, and expansion for enterprise customers. Build executive relationships, identify growth opportunities, lead discovery and negotiations, develop business cases and account plans, and connect customer outcomes to commercial recommendations. Maintain pipeline and forecast accuracy while partnering with Customer Success, Sales, Product, and Implementation. Help scale account management processes, reporting, playbooks, and renewal workflows.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.