Teams at Automattic

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Own end-to-end sales for larger agency and mid-market WordPress hosting customers. Lead technical and business discovery, craft proposals and pricing, negotiate contracts, manage multi-stakeholder deals, and use AI tools and HubSpot for pipeline management. Collaborate cross-functionally to ensure onboarding, expansion, and strategic account growth against an individual quota.