Jobs at Bitfocus

General talent community posting inviting candidates to submit resumes and describe their career interests. The employer will contact applicants when a future role matches their background and goals.

The Product Manager defines and prioritizes software enhancements, translates user and customer needs into requirements, and creates workflows, wireframes, and prototypes. They partner with Engineering and customer-facing teams, conduct usability testing and interviews, maintain a development-ready backlog, identify risks, and communicate priorities. The role also supports customer onboarding and feature Q&A while developing expertise in HMIS data standards and interoperability.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Lead a team of three Account Managers while owning customer lifecycle management, strategic relationships, onboarding, health monitoring, escalations, retention, and expansion. Coach team members, maintain HubSpot data quality, identify churn risks, partner with Growth, Product, and Professional Services, and develop expertise in homelessness-response technology and services.

Own the full sales cycle for a regional portfolio, including prospecting, discovery, software demonstrations, proposals, negotiations, and closing. Manage renewals and account expansion, maintain CRM forecasts, represent Bitfocus at conferences, develop regional market expertise, and collaborate with Marketing, Customer Success, Services, and Product. The role is remote and requires travel up to 50%.