Teams at Blackpoint Cyber

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Develop and execute cybersecurity content strategy across SEO, web, email, product marketing, campaigns, ABM, blogs, eBooks, research reports, and sales enablement. Translate complex technical concepts into persuasive content that builds credibility, supports sales, improves organic growth, and drives conversions. Manage the content calendar, collaborate with cross-functional teams and subject-matter experts, and optimize content performance across the buyer journey.

Leads sales enablement across Sales, Customer Success, and Technical Support by onboarding GTM hires, translating product and campaign messaging, maintaining content, delivering training, supporting sales tools, coaching reps, and reinforcing sales methodology. The role also manages competitive intelligence, cybersecurity market awareness, certification, knowledge sharing, and training effectiveness measurement while developing scalable AI-assisted enablement solutions.