Teams at Bridgeway Benefit Technologies

Provides Tier 1 technical support and system administration across Windows, Linux, networking, identity, endpoints, Microsoft 365, Azure Virtual Desktop, and customer hosting environments. Responsibilities include ticket triage, incident command, access provisioning, patching, backups and restore testing, security-policy compliance, audit evidence, remote-access administration, troubleshooting, knowledge-base development, and Bash/PowerShell automation. Participates in on-call support and communicates technical issues clearly to users, customers, and executives.

Provides Tier 1 IT support and system administration across Windows and Linux environments. Manages tickets, endpoints, Microsoft 365, identity and access, VPNs, Azure Virtual Desktop, customer hosting support, patching, backups, and incident response. Supports onboarding, audits, access reviews, and privileged credentials while maintaining documentation and automating routine tasks with Bash and PowerShell.

Generate and qualify leads through high-volume outbound calls, emails, and LinkedIn outreach. Follow standardized scripts, research accounts, maintain accurate HubSpot CRM records, route qualified opportunities to Account Executives, and meet meeting and sales-qualified opportunity quotas. Collaborate with sales leadership on call reviews, objection patterns, data quality, and continuous improvement while helping establish Bridgeway’s first SDR function.