Teams at Cargomatic

Serves as the primary customer contact, managing engagement, shipment operations, communications, account metrics, and SLAs. Collaborates with Sales, Account Management, and Carrier Operations to improve customer satisfaction. Identifies growth and retention initiatives, resolves operational issues, and develops scalable processes and SOPs for offshore support teams. The role requires strong communication, organization, analytical problem-solving, customer service, logistics knowledge, and intermediate to advanced Microsoft Excel skills.

Manage and grow customer accounts in logistics, driving satisfaction, retention, and expansion through collaboration with internal teams and performance analysis.

Conduct outbound calls to prospects and existing customers, identify freight opportunities, reactivate inactive accounts, qualify shipment needs, and create opportunities for the sales organization. Maintain accurate CRM pipeline records, manage follow-ups, collaborate with Sales, Pricing, Customer Success, and Operations, and meet activity and opportunity-generation goals in a logistics environment.