Jobs at CCC Intelligent Solutions

The External Communications Manager develops and executes external communications programs, including press releases, media pitches, newsroom content, thought leadership, executive communications, and announcement amplification. The role manages media relationships, supports launches and crisis communications, coordinates agency and internal stakeholders, tracks coverage and results, and identifies speaking and award opportunities. It requires strong writing, storytelling, project management, media relations, and judgment around legal, regulatory, and reputational issues.

Own the strategy, roadmap, and commercial success of an AI-native decision platform for bodily injury claims. Design decision frameworks balancing automation, deterministic logic, AI, and human oversight; establish accuracy, explainability, and auditability standards; validate concepts with enterprise insurance customers; translate regulated-domain requirements into engineering specifications; and hire and lead a growing product management team.

Build and operate backend services and durable, event-driven multi-tenant systems connecting AI agents to insurance claims workflows. Own distributed-systems correctness, failure handling, replay, tracing, auditability, data modeling, security, reliability, and production operations. Author cross-team technical designs, review code, mentor engineers, collaborate with product and data teams, and participate in on-call. Help establish standards for agentic coding tools and deliver reliable systems on Azure or AWS.

Build and operate LLM-powered features, agentic workflows, NLP pipelines, and event-driven backend services for insurance claims. Responsibilities include designing evals and guardrails, implementing semantic search and structured outputs, modeling relational, document, and graph data, tracing model calls, enforcing privacy and security, writing technical designs, and participating in on-call support.

Owns the architecture, delivery, and operation of LLM-powered systems and agentic workflows for insurance customers. Responsibilities include designing NLP and retrieval pipelines, evals and guardrails, durable event-driven systems, tracing, auditing, privacy, security, and tenant isolation. The role also authors technical designs, reviews code, mentors engineers, manages production operations and on-call, and collaborates with product managers, data scientists, and customers.

Leads CCC’s enterprise-wide architecture vision across AI, data, cloud platforms, SaaS products, APIs, integrations, and engineering practices. Guides AI-native platform development, data architecture, modernization, scalability, security, responsible AI, and operational resilience. Establishes architecture principles, governance, reusable patterns, and technical roadmaps while mentoring senior technical leaders. Partners with executives, Product, Engineering, Data Science, Security, Legal, and Compliance to balance innovation, reliability, customer trust, and business outcomes.

Owns full-cycle recruiting for complex Engineering and AI roles, including Software Engineering, AI Engineering, and Machine Learning positions. Develops sourcing strategies, engages passive technical candidates, advises hiring managers on talent markets and compensation, manages recruiting pipelines, analyzes funnel metrics, improves interview processes, and mentors recruiters. Partners closely with Engineering leaders and stakeholders to deliver high-quality technical hires.

Own the strategy, roadmap, business case, and lifecycle of CCC’s agentic AI product platform. Define AI agent workflows, human oversight, safety guardrails, evaluations, and auditability for regulated claims processes. Partner with customers, engineering, design, legal, compliance, sales, and marketing to validate needs, build and launch products, measure adoption, and guide iteration or investment decisions.

Writes and publishes release notes, changelogs, and product documentation for assigned product teams. Partners with Product, Engineering, Design, and Operations to translate technical changes into clear audience-specific content. Maintains documentation standards, taxonomy, metadata, versioning, and lifecycle workflows in Confluence. Supports launch readiness, identifies content gaps, uses AI-assisted tools responsibly, and coordinates required Legal, Privacy, Security, and AI Trust reviews.

Own and establish CCC’s product documentation and structured knowledge function. Lead release notes, changelogs, documentation standards, Confluence architecture, governance, workflow integration, AI-ready content practices, and content quality audits. Build a trusted product source of truth for internal and customer-facing teams, while eventually hiring, coaching, and managing technical writers.

Leads strategy, architecture, reliability, modernization, and operations for enterprise database platforms across SQL Server and cloud environments. Responsibilities include technical leadership, database design and optimization, automation, performance tuning, upgrades, migrations, disaster recovery, security and compliance, incident response, and mentoring database engineers. Partners with Engineering, SRE, DevOps, Architecture, and Product teams to deliver highly available, scalable, and operationally efficient database services.

Own the strategy, roadmap, commercial case, and launch of a zero-to-one agentic AI product line for auto insurance claims. Define agent autonomy, human oversight, safety guardrails, evaluations, escalation paths, and audit trails. Validate workflows with senior insurance executives, build customer-facing pitches and pricing, partner with sales and marketing, and develop working agents alongside engineers. Establish adoption hypotheses, value propositions, and kill criteria while operating effectively in regulated, ambiguous enterprise environments.

Own the strategy, roadmap, architecture, and commercialization of an AI-driven outbound subrogation platform. Responsibilities include customer research, feature prioritization, ROI and adoption measurement, collaboration with engineering and data science, AI capability development, sales enablement, and enterprise customer engagement. The role requires building or relaunching products, shipping data-intensive solutions, supporting sales cycles, and operating as a hands-on product builder in a regulated industry.

Leads the centralized GTM Enablement Center of Excellence, establishing strategy, governance, role-based onboarding, seller readiness, sales methodology, tool adoption, content standards, and change management. Partners with Sales, RevOps, Marketing, Product, Customer Success, Learning, Analytics, and Systems teams to improve seller productivity, field execution, process adoption, ramp time, pipeline quality, and revenue outcomes. Builds scalable operating models, measurement frameworks, and reinforcement mechanisms for commercial teams.

Design, deploy, and manage secure, scalable cloud platforms across Azure and AWS for AI and machine learning applications. The role focuses on infrastructure as code, CI/CD, observability, Kubernetes, security tooling, reliability, cost optimization, and operational excellence. The engineer partners with development and ML teams, mentors engineers, resolves critical production issues, leads cross-functional initiatives, and participates in an on-call rotation.

Lead client-facing pre-sales engagements for Auto Physical Damage solutions. Conduct carrier process reviews, map claims workflows, identify pain points, recommend solutions, deliver tailored demonstrations, create executive presentations, and support technical discovery throughout the sales cycle. Collaborate with Sales, Product, Marketing, Client Success, and Implementation teams to align client needs, product capabilities, and implementation expectations.

Leads strategic technology partnerships, establishing governance frameworks, KPIs, performance reporting, and executive engagement models. Evaluates partner capabilities, commercial value, risk, and contractual commitments; drives escalations, value realization, and measurable business outcomes. Coordinates Product, Technology, Security, Finance, Procurement, and external partners to align capabilities with technology priorities, optimize vendor relationships, reduce redundancy, and identify opportunities involving cloud and AI technologies.

Lead commercial growth and GTM for Automobile Physical Damage (APD) solutions, owning revenue and adoption targets. Drive enterprise sales, build and scale a specialist APD sales team, partner cross-functionally with Product, Engineering, Marketing, and Customer Success, and strengthen executive client relationships to deliver measurable cost, accuracy, and cycle-time improvements.

This role involves leading a team in managing the CCC data platform, overseeing database engineering, vendor relationships, and operational objectives while leveraging AI to enhance efficiency.

Designs, implements, maintains, and troubleshoots enterprise network infrastructure across on-premises and cloud environments. Responsibilities include routing, switching, wireless, firewalls, VPNs, monitoring, incident response, root-cause analysis, network upgrades, hybrid connectivity, Terraform automation, documentation, and on-call support. Partners with CloudOps, security, systems, applications, and service desk teams to deliver secure, reliable, scalable network services.